Return are allowed within 30 days from the day the item is delivered. We do not wish to reject a customer, therefore, we must ensure the safety, welfare, and comfort of our customers across the globe. In a situation whereby the item you have received is not in good condition and the fault is arising from us, you will be entitled to a return and exchange for another item of the same description, value and quality.
Also, if we sent by mistake, a wrong item which is different from the item you ordered, we will be gladly to accept such item in exchange for the correct item of the same size and quality. Note: item must must be returned new with the tag within
30 days from the day the item is delivered, if not, you will not be eligible for an exchange.
Shipping For Exchange
•Initial shipping fee is non-refundable.
•If by mistake, we send a wrong d item to you, we will be responsible for the shipping for exchange fees. Otherwise, we will not be responsible for the exchange shipping fees if we delivered the right item as you have ordered but you which to return the item for personal reasons. In this case, it is the customer who pays for shipping for exchange. Any fees attracted to the shipping exchange process will be taken care of by the customer.
•If a delivered order is rejected by a customer or not delivered as a result of a wrong address, 25% fee will be charged.
We understand that plans change and you may have to cancel or terminate your order with us. Please note that, according to the law, you are to inform us before the shipments. Therefore, if you need to cancel an order, you must inform us through email
([email protected]) 48 hours before the shipment. However, if the order has been processed
before we receive your cancellation request, we will charge 15% fees.
If your order has been shipped but you have not received the item and you need to cancel the other, you should be aware that 15% restocking fees will be charged. Since we shipped the item already, you will receive the item first and then send it back to us before we can process your refund.
How To Request An Exchange
Products with defects must be returned within 30 days from the day of receipt to be qualified for an exchange. We may deny any exchange request if the defect item is not return within the stipulated period. Kindly send your return request with the images of
the defect item to [email protected] Once your request is received and inspected, we will
send you an email to notify you that we have received your request. We will also send you an email to let you know if we have approved your return request and the process of shipment afterwards.
Why We May Deny Your Return And Exchange Request
In the event that the item we delivered is identical and similar to the depiction as ordered and paid for, there is usually no commitment to give an exchange in circumstances like the following:
You don't need it the item after you have received, used and damaged it already
The item did not meet your desires after you have used it for same time
You ordered the item by mistake but you have enjoyed it
You knew the item was faulty when you received it but never informed us until usage