This Refund Policy applies to all purchases made at thedomchek.com and must be read in line with our Return Policy.
We are confident that you love your purchase, however in the event that you would like to apply for a refund, please follow the processes set out in our Returns Policy. Please note that if a return is sent without our authorization, we may return the item(s) to you or charge you a restocking fee.
After you have told us that you want to return parts or all of your order and we authorized you to Return the item(s) and we have received your item(s), we will inspect the item(s).
We will then immediately after inspecting the item(s) notify you on the status of your return. If your return is approved, we will initiate a refund to your credit card or original method of payment. Refunds are made onto your card, not in cash. PayPal payments are refunded to your payment card. Some providers charge a small fee to route the refund and such fees will be deducted from your refund. You will receive the refund typically within 14 days, depending on your card issuer's policies.
If your return has been authorized we will either issue you a return label or refund. When returning the item(s), please use the return label issued and keep the delivery receipt. If we offer you to refund your return postage expenses and you choose an unnecessarily expensive shipping method, you may be obliged to reimburse us for the increased costs compared to a cheaper shipping method.
Customs, duties, and taxes
thedomchek.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are your responsibility (tariffs, taxes, etc.). If we advanced you such fee in order to recieve your return back, any incurred charges related to customs, duties and tax will be deducted for your refund or invoiced to you if your return has not been approved.
Late or missing refunds
If you haven’t received a refund within 14 days of us notifying you about your refund being issued, please, check your bank account again and contact your bank or credit card company. If you’ve done all of this and you still have not received your refund yet, please contact us.
If you have any questions about your refund or refunds in general please contact us at [email protected]